Feedback
If you never want to be criticised, don’t do anything.
In case of crisis and working under pressure our automatic pilot, our instincts, takes over from the (learned) skills. Thinking about one’s own and someone else’s behaviour gives insight into (in-) effective behavioural patterns and helps to not react automatically. The combination of self-knowledge (reflection) and practice offers the prospect of successful leadership.
- Instead of using accusations and saying: 'You did this or that ..' , communicate from your own standpoint: 'I don’t feel comfortable when …', 'I notice that …' etc.
- Establish a fact, name your feelings and wait for a reaction.
- Offer your help to change this.
Checklist how to give valuable feedback:
- Never make it personal.
- Don’t criticise people you’re not directly in charge of.
- Make yourself vulnerable.
- Always voice criticism face to face, without bystanders.
- Sincere compliments can always be given.
